Informing Product Roadmaps through Multi-Method UX Research
Conducted a comprehensive study employing various research methods to inform the product roadmap for AI-driven VR messaging. The study provided actionable insights that influenced both half-year and annual planning cycles.
design inconsistencies
Limited foundational research
adoption / retention of voice users
Goals
Usability
Identify contextual design patterns that improve immersion
Evaluate heuristics and friction in AI / speech-to-text flows
Test first-time user perception of privacy and disclaimer notices
Future Studies
Identify opportunities to enhance user education
Expand knowledge base of non-VR application of speech-to-text - AR / Wearables
Lay the groundwork for roadmapping, inlcuding methodology, timing, and logistics
Strategy
Identify barriers to retention and first-time use of voice
Provide direction for stakeholders on privacy and legal concerns
Analytics
Improve measurement and analysis of user behavior through qualitative pairing
Establish performance benchmarks based on user-behavior
Stakeholder Collaboration
Collaboration and partnership with stakeholders is key to identifying and working on efforts that have the highest potential for impact. This work starts with relationship building and understanding how performance is being gauged for the target domain.
My broad experience working in product and software development allows me a deeper understanding of how to approach this work, what kinds of questions to ask and how to communicate with stakeholders in these roles.
Product Managers
designers
engineers
data scientists
research partners
legal and privacy
“Rigorous, detailed and thoughtful approach to studies”
Sr. UXR (Ex-Microsoft)
Strategic Roadmapping
Deliverables
Key insights shared with stakeholders
Presenting essential findings to relevant stakeholders for informed decision-making.
Advocate and Promotion of Insights
Promoting and endorsing valuable insights beyond immediate contexts to influence broader domains and to support gloabal practices.
Expanded Perspectives
Offering insights on specific aspects to various audiences through tailored presentations.
Collaborative Perspectives
Collaborating with fellow researchers to provide comprehensive viewpoints and insights to broader audiences.
Contributions to Research Libraries
To increase exposure and support progress through continued studies, research libraries provide broad access and a reference point for other researchers.
“Scalable and long-lasting insights that are still used by cross-functional partners today”
Sr. Product Manager Meta (Ex-Amazon)
Outcome
30%
Increased Adoption
New Speech-to-Text users from a single UI finding, not on the radar, but identified by my research.
54%
Roadmap Priorities
High-priority roadmap initiatives were driven by my research, with my studies cited as justification.
Novel Findings
1/3 of findings from high-priority roadmap items were novel findings; creating awareness and clarity, allowing the team to make decisions.
UI Enhancements
Updates and refinements in the UI, both concept and in-market.
XFN Impact
My studies became a key reference for voice-based design decisions in other domains including future products; augmented reality and wearables.
Strategic Alignment
Insights shaped broader discussions on voice technology, guiding half-planning for product managers, designers, researchers, engineers and data science.
