About Me

I design and optimize complex service ecosystems—where digital tools, people, and processes meet.

With a background in UX, product ownership, and systems strategy, I specialize in orchestrating end-to-end solutions across healthcare, finance, and enterprise platforms. From customer experience workflows to creating systems, I design experiences that reduce friction, align operations, and scale with clarity.
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Whether it’s modernizing multi-touchpoint services or streamlining internal workflows, I bring deep listening, thoughtful design, and measurable results.

Previous Roles

UX Designer
UX Researcher
Product Owner
Project Manager

Picture of John Molendyk, Product Designer, MHCID, CSM, CSPO

“John stood out as a technologist, taking the lead to help the team to understand complex topics"

Sr. UXR, Meta, Ex-Target

Education / Certifications

MS Human Computer Interaction + Design
CSM Scrum Master
CSPO Scrum Product Owner
Six Sigma Black Belt
BA Organizational Leadership

Research Skills

1 on 1 / In-depth interviews
Usability Testing
Survey Design / Analysis
Stakeholder Needs / Analysis
Contextual Inquiry / Job Shadow
Cognitive Walk-thru / Task Analysis

Design Skills

Design Thinking
Visual Design
Information Architecture
Interaction Design
Wireframing Prototyping
Wireframing Prototyping
User Flow / Task Flows / Process

Applications

ChatGPT / LLM Prompt
Figma
Adobe XD
Webflow
Tableau
Lookback
OptimalSort
UserTesting
Qualtrics

Industries

Financial Services
Technology
Healthcare

B2B
Enterprise
B2C

Technical Knowledge

HTML / CSS | Advanced
SQL / Postgre | Intermediate
Python | Advanced Beginner
JavaScript | Beginner

Supportive Skills

Project Management
Data Analysis / Visualization
Product Strategy / Roadmapping
Vendor Manageement

Key Roles

Meta

Sr. User Experience Researcher

With a focus on AI, VR & AR, I led bi-annual research roadmapping for AI and Voice for Messenger on Quest as I supported development of 0 to 1 and in-market devices and contributed to command-related aspects of future wearables.

Monterey Bay Aquarium | UCI

UX Researcher | capstone

I led research for the design of an app planned for students to use in the field, classroom and laboratory. The app created a solution allowing the aquarium to move forward with fundraising from supporters to develop the application.

Union Bank

Product Designer

As a self-led consultant, I researched, designed and developed a mortgage documentation library application (SharePoint) in response to compliance findings. To ensure the application would be supported by IT, I developed and documented the solution meeting required standards ensuring the application would be included in coming upgrade paths for SharePoint / InfoPath.

Allliance Healthcare Services

Design Consultant | Lead Product Designer / Product Owner

Led product design and acted as interim product owner to transition enhanced and newly created products to new owners after re-launch or initial launch. I supported the Customer Experience team through the implementation of Qualtrics, managing the implementation of Qualtrics API, oversaw administration of new survey questions and execution, and deliver utilities to manage survey responses.

Wells Fargo

UX Designer / Project Manager

Researched, designed and managed development of an application to support wealth management customers requiring consistent access to their funds during a 3 weekend data migration that limited access to funds for most bank customers.